I cannot say enough about John and the service at Hollifield. Our transmission went out up on the Blueridge Parkway. We requested the tow truck driver to take us to the nearest dealership. He said he could if we really wanted to, but he recommended we go to Hollifield. We took him at his word and they immediately went to work troubleshooting our vehicle. We are from near Chicago and our dogs were at an AirBNB 80 miles away. When it was determined we would need a new transmission, John helped arrange a ride back to our rented house. The next day the news came that we needed a new transmission, and it would be sometime before we could get one. We rented a car to get home and called our "lifetime insurance warranty company". No surprise that they tried to get out of covering the repair. John took that off of our hands, called them, and the repair was covered the next day. Flying back down to get my van, John arraigned for me to be picked up at the airport in the morning. However, that evening after closing he delivered my van to my hotel in Ashville so I could get an early start home the next day. Above and beyond doesn't begin to describe Hollifield Automotive! I am forever grateful.